Mohamed Hassan had just installed anti-malware software on his new Samsung laptop when, much to his surprise, the software alerted him to the presence of a keystroke logger. A brand-new machine, and it was apparently already recording every password and username he typed. He returned the computer for an unrelated reason, and bought a second Samsung laptop to replace it. Lo and behold, the same keylogger was apparently found on this new machine.
Naturally, he asked Samsung about this, only to receive a range of confused answers. Initially the support person he talked to denied any Samsung involvement, claiming "all Samsung did was to manufacture the hardware." On escalating the issue, supervisor claimed to have no idea how the software might have got onto his PC; Hassan was then told that Samsung installed the software so that it could "monitor the performance of the machine and to find out how it is being used."
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