Instant messaging is typically regarded as a social tool, but it also plays an increasingly important role in the workplace as a medium for professional communication. One of the most important technologies that has helped to advance instant messaging as a business tool is the Extensible Messaging and Presence Protocol (XMPP), an XML-based open standard that fosters interoperability between real-time messaging platforms.
XMPP (also known as Jabber) encourages federated infrastructure, allowing individual users or organizations to self-host their own messaging services. The protocol is also flexible enough to support a wide variety of different uses beyond mere chatting—it can be interfaced with all kinds of automated systems or used as a carrier for server-to-server communication. It's becoming common for companies that rely on instant messaging to run their own XMPP service, much as they would operate their own internal mail server.
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